Returns & Exchanges
At Innovist, we stand by the efficacy of our science-backed formulations and offer a 15-day return window for products that are damaged or incorrect. We ensure a seamless resolution process to keep your skincare journey on track and your satisfaction guaranteed.
Initiate Request
Log into your account and navigate to 'My Orders' to select the item you wish to return, or contact our support team with your order ID.
Verification and Proof
Upload clear images or a short unboxing video showing the batch number and the specific issue with the product for our quality assessment team.
Quality Check
Once approved, we will arrange a free reverse pickup; please ensure the product is unused and in its original packaging with all seals intact.
Refund or Replacement
After the item reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing